Privacy Policy for FixOpen

Effective Date: May 15, 2026

At FixOpen, your privacy is a top priority. We are committed to maintaining the confidentiality of your personal information and ensuring a safe, secure experience when you shop for smartphones, tablets, accessories, and related services.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We gather personal information when you use our website, purchase a device, register for a warranty, or sign up for our newsletter. The types of information we collect include:

  • Personal Identification Information: Your name, email address, shipping and billing address, phone number, and payment information (securely processed, not stored directly by us).

  • Device & Transaction Information: Details specific to your purchases, such as device models, IMEI/MEID numbers, serial numbers (necessary for warranty and repair tracking), and information regarding the condition of any older phones you submit for our trade-in programs.

  • Non-Personal Identification Information: Data about your interactions with our site, such as your IP address, browser type, referring pages, and operating system. This helps us optimize our website for mobile and desktop users.

How We Use Your Information

We use the information we collect to provide you with a seamless tech shopping experience. Purposes include:

  • Processing Transactions & Pre-orders: To fulfill your device orders, secure allocations for new smartphone releases (pre-orders), and process payments securely.

  • Warranty & Repair Services: To track device serial numbers/IMEIs to validate manufacturer warranties, manage repair requests, and provide technical support for your electronics.

  • Trade-In Programs: To evaluate and process valuations for your used mobile devices. (Note: Customers are responsible for factory-resetting and wiping all personal data from their trade-in devices before shipping).

  • Communication: To send order updates, shipping trackers, and notifications regarding your devices. We may also send marketing emails about new phone launches, accessory discounts, and exclusive offers. You can opt out of marketing communications at any time.

  • Security and Fraud Prevention: To maintain the security of our platform, detect fraudulent hardware purchases, and protect our legitimate business interests.

Data Security

We employ a range of security measures to safeguard your data, including encryption technology (SSL/TLS) for data in transit and highly secure payment processing gateways. While we take extensive precautions to protect your data, no method of data transmission over the Internet is 100% secure. By using our website, you acknowledge the inherent security risks involved in transmitting personal data online.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted partners who assist in operating our business, such as:

  • Payment Processors & Financing Partners: To handle secure checkouts and process device financing or installment plans.

  • Shipping Carriers: To deliver your new phones and accessories safely to your door.

  • Device Manufacturers & Authorized Service Centers: We may share hardware identifiers (like IMEI or Serial Numbers) with brands (e.g., Apple, Samsung, Google) strictly for warranty activation, recalls, or certified repair authorizations.

  • Telecommunication Carriers: If you choose to activate a cellular plan through our website, we will share necessary activation details with your chosen network provider.

These third parties are bound by strict confidentiality agreements and are prohibited from using your information for any purposes outside of their contracted services. We may also disclose your information if legally required by a valid court order or to protect the safety and rights of FixOpen and its customers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., pixels) to enhance your browsing experience. Cookies help us:

  • Remember your preferences (e.g., preferred smartphone brands or saved accessories).

  • Keep track of items in your shopping cart.

  • Analyze site traffic to understand how users navigate our electronics catalog.

  • Serve you with more relevant advertisements for devices you may be interested in.

You have the option to accept or decline cookies through your browser settings. However, disabling cookies may affect some features, such as account logins and cart saving.

Your Data Protection Rights

Depending on your location, you have specific rights regarding your personal data:

  • Access: Request copies of the personal data we hold about you.

  • Rectify: Request correction of inaccurate or incomplete personal information.

  • Erase: Request the deletion of your personal information (excluding data we must keep for warranty tracking or legal reasons).

  • Object: Object to our processing of your personal data under specific conditions.

  • Withdraw Consent: Withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on previous consent.

Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. For mobile devices, we often retain transaction and IMEI data longer to support standard 1-year or 2-year manufacturer warranties. Once your data is no longer needed, we will securely delete or anonymize it.

Children’s Privacy

FixOpen is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data without verifiable parental consent, we will take immediate steps to delete it.

Changes to This Privacy Policy

FixOpen reserves the right to update this Privacy Policy at any time to reflect new technologies, legal requirements, or changes to our retail operations. When we make changes, we will revise the “Effective Date” at the top of the page.

Contact Us

If you have any questions regarding this Privacy Policy, your warranties, or if you would like to exercise your data protection rights, please contact our support team:

  • Hotline: (419)-619-0187

  • Email: info@fixopen.click

  • Address: 3826 Stonecoal Road, Toledo, Ohio

  • Website: www.fixopen.click